Community Wireless

Please check rate plans under the services tab and choose the appropriate option, Commercial or Residential.

The size of the antenna's range from 2 ft to 4 ft as well as a dish style antenna.  The type and size of antenna used is determined at the time of install based on the best signal achieved.

An antenna is installed on your roof. This antenna is pointed at one of our nearby Access Point towers. When you send and receive information over the internet, it goes over the wireless link from your radio/antenna to our Access Point. From there that information travels over our "Back Haul", which is a point to point wireless link to our fiber-optic connection. From there the information travels out onto the Internet. It has very low "latency", or delay, and is well suited for gaming as well as other services such as VPNs.

It depends on the coverage area of our towers and the strength of the signal at your location. Once you contact us; we determine the location of your premises and the tower near to that area. In the case of tower coverage at your location, we send trained technician out for signal testing. if the signal test is successful, we install the required equipment and set up an account for you. This whole cycle takes between 2 - 5 business days. In the case where insufficient signal strength is detected, a member of our sales staff will contact you, when a new tower closer to your location is deployed.

Wireless Internet access requires a "line-of-site connection" from your house to one of our towers. This means that any large trees, buildings or other obstructions may cause a degraded level of service. Weather typically does not cause a noticeable degredation of service as our system has been built to withstand quite a bit of abuse by the elements. In most cases your connection will remain stable during winter and other stormy weather. However, power outages, ice build up and severe wind may cause a temporary outage.

Yes, customers can use their phone and fax number(s) while they use our internet connection.

Customers can sign up for the Community Wireless service by calling 812-256-3701 and our customer support personnel will guide you through the process.

Pop-up ads are spontaneous browser windows that jet out at Web users when entering an online site, exiting it or just while surfing. As old as the commercial Web itself, the ad format truly came into vogue when Web publishers got pressed for cash in the dot-com crunch. Over time, pop-up ads are becoming less effective as readers tune them out or avoid sites that host them altogether. Pop-up ads have spawned a crop of programs aimed at minimizing or eliminating this nuisance. If you are sick & tired of these in-your-face ads, try out the following programs:

Ad Aware: www.lavasoft.com/software/adware/
Popup stopper: www.panicware.com
AdSubtract: www.adsubtract.com
AdsGone: www.a1tech.com
Guard IE: www.guardwall.com
PopNot: www.hdsoft.com
Pop-up Zero: www.pcssafe.com
Pop-up Cop: www.popupcop.com

Minimum requirements: Pentium 133 mhz or higher, Windows 95 or higher; Mac OS/8 or higher; 32MB RAM or higher; 50MB free hard drive space. Recommended requirements: Pentium 233 mhz or higher; Windows 98 or higher; 64MB RAM or higher; 100MB free hard drive space.

We no longer offer free email accounts. You can obtain a free email account at yahoo, gmail, hotmail and many more places. Those accounts are non-ISP specific, feature rich and are typically available anywhere.

Yes. Community wireless provides a single connection to your home, but you may connect all of your computers to this connection through a home network which you would set up, or arrange with another party to set up. Wireless routers and switches are relatively inexpensive and easy to install and allow the sharing of the service with all computers in your home that are connected to the network. Routers can be purchased at any computer or office supply store or directly from Community Wireless.

As with most Internet Service Providers, customers must pay for services before they can use them. For the installation, the customer only pays for the installation if the installer is successful in activating the service. For the monthly Internet service, each month on your billing date you will receive an invoice in your billing email account. If you use our “Auto-pay” feature, your credit card or debit card will automatically be charged on your billing date and you will owe nothing when you receive the emailed invoice. However, if you prefer to pay by check or cash, your payment must be posted to your account by the due date on your invoice to avoid service interruption.

Since the customer does not pay for the installation until it is finished and the Internet service is activated (connected and working), the customer acknowledges that installation fees are non-refundable. Please call to speak to customer service if there are extenuating circumstances where a refund needs special consideration.